AI chatbot for Shopify: how to add one that answers and sells

Published on 2026-06-17

Most Shopify chatbots are built for large stores with a support team behind them, and they make you build flows before they answer anything. If your store is small, you want the opposite: an assistant that answers on its own with your store's information, in your customer's language. Let us look at how to add one to Shopify, what it does and — honestly — what it does not.

How to add the chatbot to your Shopify

With Atendyo there are two simple paths:

Paste one line of code into your theme (just before the closing body tag). The assistant shows up as a chat bubble on your store.
Connect your Shopify store so it also reads your live catalog (real photo, price and stock) and order status. You connect it by granting a few read-only permissions; it never changes anything in your store.

No coding and no decision trees: the AI is trained on your own website (products, shipping, returns) and answers on its own from day one.

What it answers inside Shopify

Products, prices and stock live, shown as cards with a photo and a buy button.
Order status and tracking (asking for email plus one detail to verify).
Shipping zones and rates configured in your Shopify.
Shipping, returns, sizes, compatibility and the repetitive questions.
And when it does not know something, it says so honestly and captures the contact so you reply.

Web and WhatsApp, one assistant

The same bot serves your website and your WhatsApp with the same information — 24/7 support without hiring anyone.

Being honest: what it is not

Atendyo is not a helpdesk for a big team with a shared inbox and many agents, nor a CRM, nor a campaigns tool. It does a few things well: serving and selling with your store's information. If you need a full suite, this will fall short.

Try it with your own store first

Open the Atendyo demo, paste your website and within a minute you chat with an assistant that already knows it, no sign-up. If you like how it answers, activate a 14-day free trial with no card. Pricing (flat 29 EUR/mo) is on the pricing page.