Frequently asked questions
What people ask us before buying, with short answers. If you have another one, ask the chat in the corner: it's Atendyo answering this website.
Price and buying How it works WhatsApp Data and security Who's behind it
Price and buying
How much does it cost?
There are three plans, VAT included. Free: €0, on your website, with up to 50 conversations a month. Monthly: €29 a month, no lock-in. Annual: €300 a year, which works out at €25 a month (you save €48). The paid plans have no conversation meter and include your documents and WhatsApp. We don't charge per conversation; on WhatsApp, Meta charges separately for replies above 1,000 a month per number.
Is there a free plan?
Yes, for any website. The Free plan costs €0, needs no card and never expires: you put the assistant on your website, it learns from it and answers up to 50 conversations a month, with the “Built with Atendyo” mark. It does not include your documents or WhatsApp. On Shopify, the app in the Shopify App Store has its own Free plan, also with 50 conversations a month.
How do I try it before paying?
First, with the demo: you paste your website and in a minute you are chatting with an assistant that has already read it, with no sign-up. Then, with the Free plan: you create your account with your name, your email and a password, add your website in the dashboard and put the assistant on it. You move to a paid plan whenever you like, from the dashboard.
What happens when I reach the 50 conversations of the Free plan?
We let you know by email. Until the next month starts, anyone who opens a new conversation is told politely that the assistant can't answer more right now and is offered to leave their contact details, which reach your dashboard. Conversations already open keep getting answers.
How does the annual plan work?
You pay €300 a year, VAT included, which works out at €25 a month: €48 less than twelve months of monthly. It renews automatically every year, and we email you 30 days and 7 days before, with the amount, the date and the link to cancel.
Can I change plan?
Yes, from your dashboard. From monthly to annual you switch straight away, and the unused part of the month is deducted. From annual to monthly, the change happens when the year you have paid for ends.
How do I cancel?
From your dashboard, with one click. The plan stays active until the end of the month or year you have already paid for, and you are not charged again. The assistant does not switch off: it goes back to the Free plan, and what Free does not include (your documents and WhatsApp) is paused. No lock-in, no penalties.
How do I pay?
On our payment page, with Stripe's secure form: card and the other methods it shows. We never see or store your card details.
Do I get an invoice with my tax ID?
Yes. You can enter your tax ID on the payment page, and every charge comes with the invoice by email, also as a PDF. You also have them in your dashboard.
Is it the same if I install it from the Shopify App Store?
Not quite: there, Shopify bills you in US dollars. It installs on the Free plan, with 50 conversations a month, and if you upgrade to Standard you get a 14-day trial and then US$29 a month on your Shopify invoice. You cancel by uninstalling the app.
How it works
Do I need Shopify?
No. It works on any website by pasting one line: WordPress and WooCommerce, PrestaShop, Wix, Squarespace, Webflow or a custom-built site. With Shopify connected, it also checks prices, stock and order status live.
Does it work with Shopify?
Yes. You install it from the Shopify App Store without touching code: it learns your store and catalogue on its own, checks prices and stock live and answers order status questions. There's a Free plan, with 50 conversations a month, and Standard, at US$29 a month with a 14-day trial, billed by Shopify.
How do I add it to my website?
You copy a line from your dashboard and paste it into your website. The dashboard has the steps for Shopify, WordPress, Wix, Squarespace, Webflow and custom sites, and a button that checks whether it's in place.
Where do the answers come from?
From what you give it: your website, which it re-reads on its own every week; the questions with answers you write in your dashboard; and, on the paid plans, the documents you upload (PDF, Word, Excel, TXT, CSV or HTML). With Shopify connected, also your live catalogue and orders.
Does it make things up?
It is built to answer only with your information: before a reply is sent, a second check compares it with what your website says. If it doesn't know, it says so and passes you the contact. Like any AI, it can get things wrong: test it with your own questions before you go live.
What happens when it doesn't know the answer?
It says so and asks the customer for their name and email. You get an email with the contact details and what they need, and the question stays in your dashboard, under “Unanswered questions”, so you can teach it the answer.
Can I reply to a customer myself from Atendyo?
There is no live chat today. When a customer asks to talk to a person, or the assistant doesn't have the answer, you get an email with their contact details so you can write to them yourself.
Which languages does it answer in?
More than 50. It detects the customer's language and answers in it, even if your website is only in Spanish.
Can I change its name and how it talks?
Yes. In your dashboard you choose its name, colour, logo, welcome message and up to four quick buttons, and you write it instructions: what to prioritise, what tone to use or what to do with certain questions.
Does it work on WhatsApp too?
Yes, on the paid plans, in two ways: the AI answers the messages on your business number, which you connect from your dashboard with your Facebook account, or a button on your site opens a chat with your usual number and you answer yourself.
How much does Meta charge for WhatsApp?
From 1 October 2026, each business number gets 1,000 free replies a month and Meta charges your WhatsApp Business account for the rest, to the card you add in Meta. Meta charges it, not Atendyo: our price stays the same.
Does the customer know they're talking to an AI?
Yes. On the website, the chat introduces itself as an “AI assistant” and, on WhatsApp, the first reply says so, as the EU AI Act requires.
Data and security
Where is the data?
The application and the database are in Germany, on netcup servers. Replies are written by one of these AI models: Mistral (France), our own model on our server, Groq or Cloudflare; the last two process in the US with the safeguards the GDPR requires. The full list is in the privacy policy.
How long are conversations kept?
You choose in the dashboard: 24 hours, or 3, 7, 30 or 90 days from the last message, or keep them forever. If you change nothing, they delete themselves after 30 days, with their attachments.
Do you use cookies?
We don't use our own cookies or any analytics, advertising or tracking tools. We count visits to this website without cookies and without storing your IP address. The little the chat stores in your browser is listed in the cookie policy.
Who's behind it
Who is behind it?
Flexibles y Accesorios Gobe, S.L., a company based in Barcelona. Write to comercial@flexigobe.com and the founder answers.
Is there support in Spanish?
Yes. We're a Spanish company: the dashboard, the emails and support are in Spanish, and you can write to us at comercial@flexigobe.com.
The best answer is to try it
Free, no sign-up. If you like it, you create your account and put it on your website with the Free plan.
Already decided? Create a free account or see the plans.